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Terms
and Conditions
HOW TO MAKE A
RESERVATION:
Please contact your travel agent for
assistance, or call Nabila Tours & Cruises at (800) 443-6453 or
email us at: travel@nabilatours.com or nabilatours@gmail.com
GETTING
ALONG
ABROAD:
Participants in our tours are
encouraged
to travel with an open mind, active curiosity, and thoughtful courtesy
for others. We believe that it is important to maintain a positive
attitude towards your fellow tour participants and also towards the
people of the host country, toward their culture and way of life.
Accommodations and meals, particularly outside the large cities, may be
quite different from what you're used to at home. Enjoy them in the
spirit of adventure, which is the reward of foreign travel.
Nabila Tours reserves the right to
refuse service and/or to terminate the participation of any tour
participant whose health or mental condition or physical infirmity
impedes the operation of the tour, or whose conduct is discourteous to
others or incompatible with the best interests of the group.
ADDITIONAL
COST:
Unless specifically mentioned in a
tour
itinerary, tour prices do not include the following:
- International
airfares
- Meals
and sightseeing
- Insurance
of any kind
- Beverages,
including bottled water
- Items of
a personal nature, including laundry,
alcoholic beverages and mineral waters, excess baggage charges, etc.
- Extra
charges for food ordered a la carte or
from
room service (these charges must be paid directly to the hotel or
restaurant).
- Gratuities
for tour guides, lecturers and cruise
ship
staff, which are at the discretion of the traveler.
- Departure
taxes, visa fees and customs duties.
- Optional
entries such as: entry to any of the pyramids in Giza, the Solar Boat
Museum, the Mummy Room within the Egyptian National Museum, etc.
- Optional excursions to Abu Simbel or
St. Catherine Monastrey, etc.
DEPOSIT REQUIRED:
A non-refundable
deposit of $250 per person is due at the time of reservation.
Occasionally, special customized packages may require a higher deposit
amount.
FULL PAYMENT:
Due
60 days prior to
departure. Some special events may require earlier payment. You will be
advised at the time of reservation. Payments made within 21 days of
departure must be in the form of a certified check or credit card. We
reserve the right to cancel, without refund, any reservation that is
not paid in full by the balance due date. The purchase of Travel
Interruption or Cancellation Insurance is strongly recommended.
PRICES:
All prices are per
person, based
on double occupancy, and subject to availability at the time of
booking. In case of human or computer error, Nabila Tours & Cruises
reserves the right to re-invoice for the correct price or service. A
full refund will be made to passengers who choose not to pay an
increase, provided Nabila
Tours
& Cruises
receives a written
cancellation within five days of the price increase notification.
CREDIT CARDS:
We accept
major credit cards. Credit
card charges will only be processed upon submission of a completed Nabila Tours & Cruises Credit Card Form. Third-party credit cards
are not acceptable. A 3% fee will be charged for travel agent FAM trips.
RETURNED CHECKS: $30 fee.
CHANGES AFTER DEPOSIT:
$50 per
revision
per booking, plus any expenses imposed by suppliers.
LAST-MINUTE RESERVATIONS:
If
requested services cannot be confirmed, deposit and booking fee will be
refunded. If services are confirmed, final payment is due within 24
hours and all applicable cancellation penalties will apply thereafter.
Acceptable forms of payment include credit card or certified check. A
last minute booking is defined as request for travel within 14
days.
PASSENGER NAME:
Passengers are
responsible to ensure that the names printed on the invoice exactly
match their passport names. Nabila
Tours & Cruises will not be
held responsible for the denial of services by a carrier due to any
name discrepancy. Name changes must be advised in writing and are
subject to airline penalties.
DOCUMENTS:
Will be emailed or mailed approximately 28 days
prior to departure for delivery approximately 21 days prior provided
that full payment (cleared check or approved credit card) is received
at least 60 days prior. For shipping by 2nd Day Air, a $18 fee will
apply; for Next Day Air, a $25 fee will apply. Should final payment be
received fewer than 60 days prior, an additional $18 for 2nd Day Air
may be added to your final payment. This amount must be paid in full
before documents can be released.
AMENDMENTS
AFTER DEPARTURE:
The cost of any changes or additions will
be at the local rate at the time of the amendment, not per the Nabila
Tours & Cruises brochure, and must be borne by the passenger.
AIRLINES:
Once issued, tickets are non-refundable. Airline schedules and flights
are subject to change without notice. Nabila Tours & Cruises is not responsible for
penalties incurred for tickets, international or domestic, not issued
by Nabila
Tours & Cruises due to schedule and/or flight changes. We suggest you
contact your travel agent or the carrier several weeks prior to
departure for seat assignments. Passengers are responsible to reconfirm
their flights 72 hours prior to departure for all flights.
Flights:
Airfares, and departure and arrival
times of flights are subject to change without notice. Your airfare and
tour price are guaranteed only when we have received payment in full
and have issued your air tickets. For packages to Egypt please add a
25% supplement for travel during Christmas/New Year's and Easter weeks.
Nabila Tours uses recognized scheduled international airlines.
LUGGAGE:
All tour packages allow two pieces of luggage of 50 Lbs each per person and one carry-on bag.
Excess luggage will be subject to charge of up to $100 per piece. The
Travel Agent and/or Tour Operator, Nabila Tours & Cruises, shall
not be held responsible for any damage to or loss of luggage/personal
items. If you purchase travel insurance, most damage/loss can be
claimed, assuming that a report is filed at the time of incident and
documented in writing by local authorities.
RAIL:
Rail tickets are valid for the dates and times specified and once
issued are non-refundable. The possibility of date and/or time changes
once issued is strictly subject to availability and may by accompanied
by rate increases.
HOTEL ACCOMMODATIONS:
Will be provided in accordance with the itinerary or similar. We
reserve the right to make substitutions with hotels of equal standard.
There will be no refunds for any difference in the cost of those
accommodations. All rooms are standard twin-bedded rooms with private
facilities, unless you have specifically requested and paid for an
upgraded room category. Special requests such as bed types, smoking
preference and connecting rooms are subject to availability. Room
selection in all cases, unless otherwise reserved, is strictly at the
discretion of the hotel's management on a run-of-house basis. Triple
rooms consist of standard twin beds plus a sofa/folding bed or cot for
third person. The number of persons accommodated does not dictate the
room size. All hotel rates are based on Nabila Tours & Cruises
agreements with its suppliers and are not negotiable. Hotel check-in
time is generally not before 4:00 p.m. and check-out time is prior to
noon. Please be sure that adequate arrangements for accommodations have
been taken into consideration when a late night flight is being used.
AIR-CONDITIONING:
Although available at most 4- and 5-star hotels, conditions and use of
air-conditioning abroad differs greatly from the United States.
CRUISES:
In general, passengers may board ships not earlier than three hours and
not later than one hour prior to departure. It is the passenger's
responsibility to ensure a timely arrival at the port. Cabins are
assigned within a general cabin category on run-of-ship basis. Nabila
Tours & Cruises cannot guarantee a specific assignment. Cruise
itineraries and ships are subject to change without notice.
Furthermore, cruise ships may be chartered and/or departure dates
cancelled, in which case all monies will be refunded. Nabila Tours & Cruises takes no responsibility for
ship substitutions or itinerary changes imposed by a cruise line.
Cruise
Itineraries:
Nile
cruise boat schedules may require a
change in embarcation point. Thus you may start your cruise in Luxor,
even though the itinerary says Aswan, or vice-versa. Not matter what
the embarcation point, all sights mentioned in the itinerary will be
visited.
Travel Insurance:
We can provide and strongly
recommend
that you obtain travel insurance. Policies are available to cover loss
or damage to your luggage, medical needs, certain travel-related
accidents, and expenses if you must cancel your trip.
Reservations & Payment:
Nabila Tours works with and
depends on
your professional travel agent to provide you with the most convenient
and efficient service. Your local agent will be happy to make your
Nabila tours & Cruises reservations at no extra cost.
For one to 14 persons, reservations must
be secured by a deposit of $250.00 per person, with the balance of the
tour price due no later than 60 days before departure. Reservations
requested less than 60 days before departure must include full payment
by cashier's check or money order; reservations requested 30 days or
less before departure must include a late booking charge of $50 per
person.
For groups of 15 persons or more,
reservations may be secured by a deposit of $100 per person. The
balance of the tour price must be received at least 60 days prior
departure. New names received 30 days or less before departure are
subject to a late booking charge of $50 per person.
For groups of 15 persons or more,
reservations may be secured by a deposit of $100 per person. The
balance of the tour price must be received at least 60 days prior
departure. New names received 30 days or less before departure are
subject to a late booking charge of $50 per person.
Child
Discount:
Children under 12 years of age will
receive a discount of 25% on international and domestic airfare in
Egypt.
MEALS
ON TOUR:
As specified in each itinerary. Meals are based on the hotel's or
restaurant's buffet or set menu. In general, beverages are not
included, unless specifically stated.
TRANSFERS:
As indicated for each tour, provided by car,
minibus, or motorcoach, and only on tour arrival and departure dates,
provided airfare is purchased from Nabila Tours & Cruises. If you
purchase a land-only tour, or if you deviate from the arrival and/or
departure dates as stated in the itinerary, you will automatically be
billed for the transfer service, which you may advise us to cancel at
any time prior to your final tour payment date.
SIGHTSEEING:
Will be operated by motor-vehicle, its size is dictated by the number
of participants, at the sole discretion of the company. Nabila Tours & Cruises have been designed to
accommodate individuals as well as groups. Please refer to each tour
package for a complete listing of tour services included. The number of
participants may vary during the tour, as Nabila Tours & Cruises accommodates travelers
arriving on different airlines and on different days of the week. Times
listed in itineraries are approximate and meant only as guidelines. It
is your responsibility to arrive on time for all scheduled flights,
cruises, and package components. Arriving late may be considered a
"no-show", in which case you will not be eligible for refund for the
unused service(s). We cannot guarantee the number of passengers who
will be on any given tour. You may find that you are traveling with a
sizeable group or only with your own companions. Services, however,
will remain constant no matter the number of tour participants.
PUBLIC
HOLIDAYS:
On dates including, but not limited to religious holidays and national
celebrations or renovation, some monuments and sites may be closed. On
these occasions, touring itineraries may be amended to reflect these
closures.
Changing
or Canceling
Reservations:
Requests for rescheduling or
cancellation received in writing 60 days or more before departure will
be honored but are subject to an administrative fee of $50 per person.
Less than 60 days before departure, a cancellation fee of 25% of all
payments applies. For cancellations fourteen through eight days prior
to departure, the cancellation fee is 50% of the amount paid. No refund
is possible for cancellations received seven days or less prior to
commencement of tours, or for those who fail to participate in tours.
Refunds:
All arrangements are inclusive, thus no
refund is granted for unused accommodations, meals or other services
except by special arrangement at the time original reservations are
made. Any and all claims for refunds must be made only to the original
reservations office; no other person, office, guide, agent or
representative is authorized to promise or to make refunds, or to
promise or make any change or alteration of these Terms and Conditions.
All claims must be made within 60 days following completion of the
tour. To be considered, a claim must be accompanied by a written
authorization from our overseas representatives and/or hotels.
Responsibility:
Nabila Tours & Cruises,
Inc., a
California corporation ("Nabila"), a division of the Naggar Travel
Group, 32 Sabri Abu Alam Street, Cairo, Egypt, acts only as agent for
suppliers such as air carriers and hotels identified on documents
supplied to you in connection with your purchase of the tours described
herein or other travel services. Nabila shall not be held responsible
for any wrongful or negligent acts or omissions by any supplier or
other party not directly owned or controlled by Nabila, or by the
failure of any equipment operated by any such supplier or other party.
Nabila shall not be liable for any loss, injury, or damage to person,
property or otherwise, in connection with any accommodations,
transportation, or other services, resulting directly or indirectly
from any acts of God, dangers incident to the sea, fire, breakdown of
machinery or equipment, acts of government or other authorities, wars
whether or not declared, hostilities, civil disturbances, strikes,
riots, thefts, pilferages, epidemics, quarantines, medical or customs
regulations, defaults, delays or cancellations of or changes to
itineraries or schedules, or from any causes resulting from
insufficient or improperly issued passports, visas, or other documents.
Neither Nabila nor any of its affiliates or subsidiaries shall be or
become liable or responsible for any additional expenses of liability
sustained or incurred by the tour memeber as a result of any of the
aforementioned causes. Nabila's responsibility to passengers carried in
vehicles and aircraft for transfers and excursions and tours is
governed by the laws of the respective countries in which the tours
take place and no other country. All claims are subject only to the
jurisdiction of the courts of the country in which the cause of action
arises.
The right is reserved to substitute
hotels and cruise ships and to alter itineraries. The right is also
reserved to cancel the tour prior to departure. If any tour is canceled
prior to the passenger's joining the tour, Nabila is liable for a
refund of monies received by Nabila. Nabila is not responsible nor
liable for defaults of those not directly under the control of Nabila.
The traveler assumes complete and full
responsibility for, and hereby releases Nabila from any duty of
checking and verifying any and all passport, visa, vaccination or other
entry requirements for each destination, and all safety and security
conditions during the length of the proposed travel. For information
regarding possible dangers at international destinations, contact the
Travel Advisory Section of the US Department of State in Washington, DC
(Tel.: (202) 647-5225). For medical information, call the Public Health
Service (Tel.: (301) 443-2403).
By embarking on his/her travel, the
traveler voluntarily assumes all risks involved in such travel, whether
expected or unexpected. The traveler is hereby warned of the
aforementioned risks as well as possible travel industry bankruptcies
and medical and climactic disruptions.
Prices
are subject to
change:
The receipt of your deposit and/or final
payment will indicate that you have read these Terms and Conditions,
and that you have agreed to them.
Amendments to Original Itinerary:
Cancelled service will be subject to an administration
processing fee plus any expenses imposed by suppliers as a result of
the
changes. Request for refunds or
adjustments must be submitted in writing
and received no later than thirty days after last service rendered. A
written
statement by local representatives may facilitate your claim. Please
allow six
to eight weeks for processing of your claim.
There will be no refunds for unused tour services or
features.
Should you wish to add or change service after the
departure from the USA,
you must pay directly to the service provider such as the hotel or
airline, not
to Nabila Tours & Cruises. The cost of any changes or additions
will be at
the local rate at the time of the amendment, not per the Nabila Tours
&
Cruises brochure, and must be borne by you.
Nabila Tours & Cruises is not obliged to
guarantee
promises (written or verbal) made by local hotel staff, tour guides or
any
other persons not under direct employment with Nabila Tours &
Cruises.
It is your responsibility to arrive on time for all
scheduled flights, cruises, trains, and package components (e.g.
sightseeing,
tours, hotels, meals, entertainment programs, etc.).
Arriving late for your flight, cruise or
scheduled program may be considered a “no-show”, in which case you will
not be
eligible for any refund for the unused services.
Pre-Purchased
Services:
Your
document packet will include a voucher, and/or
airline ticket, rail ticket, for all services which have been through
and
pre-paid to Nabila Tours & Cruises. Should you be requested to pay
for any
portion of the services which have already been pre-paid, please follow
these
procedures:
1. Pay as requested
2.
Obtain a receipt
3.
Remit to your travel agent with a
written explanation of the situation.
The possibility of any refund will then be
investigated upon your return
home.
AIR
FLIGHTS:
We highly recommend that you phone the airline and
reconfirm your flight before leaving home as there may be some last
minute schedule
changes or delays which could affect your travel. Please
check in at least three hours prior to
the scheduled departure time. Passengers connecting from another point
within
the USA
may check their luggage through to their final destination, and
although
problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage
“interlining”, and luggage must be checked separately for each flight. Be sure to reconfirm each continuing flight
48 hours prior, otherwise the airline may cancel your reservation. If
you are
connecting from a domestic flight which is delayed for any reason,
causing you
to miss your international flight, you must ask the airline for
assistance in
getting you to your destination. Since all airline tickets are issued
on
special fares which carry restrictions and penalties if changed, you
must have
the airlines make alternate arrangements on your behalf as Nabila Tours
&
Cruises has no authority or control over activities and policies.
Maps: Maps and illustrations
in
this catalog are for information only and do not necessarily reflect
exact routings.
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